Safely transports guests to and from Glacier Point. Gives a boat safety speech and ensures guest compliance. Responsible for the maintenance and cleanliness of the boat.

MAIN JOB RESPONSIBILITIES:

Ensures guests experience the “E.X.C.U.R.S.I.O.N. of a lifetime” by being attentive to the needs and/or wants of the guests, answering any and all questions guests may have throughout the excursion, and notifying management of unhappy guests and/or obtaining guests’ information for management to contact them
Safely transports guests to and from Glacier Point while adhering to the timing of the tour (including before and after)
Provides guests with accurate, quality information throughout the duration of the excursion
Assures the safety of the guests by conducting a pre-trip inspection daily, driving at a safe rate of speed at all times, assisting guests into and out of the boat, reviewing safety guidelines with the guests, and ensuring children stay with their parents at all times
Responsible for maintaining the cleanliness of the boat and fueling as needed
Assists in preforming maintenance tasks on the boat by immediately fixing boat problems (if possible) and reporting any issues Maintenance
Communicates accurate information to the appropriate staff when required and as needed (radioing in the guest count to Glacier Point, radioing to the office when appropriate, communicating with the dock, etc.)
Transports supplies to and from Glacier Point as needed