Below are some of our Frequently Asked Questions.
If you need further assistance, please reach out to us using our Contact form.
Our facilities open at 7:00 am.
Student Services Office and our telephone business hours are 8:00 am - 5:00 pm.
Our daytime classes begin at 8:00 am but we advise students arrive no later than 7:30 am on the first day of class, to allow time to complete the check-in process.
San Diego, CA Only
We don't provide lunches, but at our main institute in San Diego (ONLY) we do offer lunches for cash-only purchase, in partnership with Gourmet Bagger which is a nearby deli with sandwiches and salads. We have their lunch menus available at the check-in desk every morning and you can place an order; we do the transactions in-house (CASH ONLY) and then Gourmet Bagger delivers the lunch orders to our school around 11:15 A.M. We also have two vending machines for snacks/sodas, and a refrigerator and microwave on-site available to students in the Student Lounge if you decide to bring your own food. There are plenty of nearby restaurants and food chains as well.
Lunch start time for each class is determined by the instructor, and lasts approximately 1 hour. Lunch generally starts around 11:30 am.
No, there is no lodging directly in our institute nor provided by our institute. However, there are plenty of nearby hotels, and some specific hotels that we have discounted rates with. Click the link for more details:
San Diego, CA: https://maritimeinstitute.com/hotel-accommodations/
Norfolk, VA: https://maritimeinstitute.com/hotel-accommodations-norfolk-va/
In Honolulu, our training institute there is located in a building that also has available lodging through the Sailor's Home Honolulu. They are located at 707 Alakea Street.
We do not pick-up nor drop-off at any airport. Maritime Institute and its employees are not permitted to transport students anywhere except what is formally approved for training purposes.
However, in San Diego (ONLY) we only have a shuttle that drives between our training school to/from the specific hotel(s) that we have partnerships with; see Hotel Accommodations for list of specific hotels. Mondays through Fridays, one of our instructors drives our Maritime Institute Shuttle to the specific hotel(s) to pick up students in the mornings, and drop off students back at the hotel(s) after class finishes in the afternoons. Please see this link for more details: https://maritimeinstitute.com/parking-shuttle-service/
Maritime Institute Policies
We want you to be pleased with your order. But if something isn't right, we want to make it right. We gladly accept returns of unused, defective, unwashed or unworn merchandise.
If for any reason you are not satisfied with your purchase, please return it within 30 days as long as the product has not been used and is in its original "new" condition. All returns must be received within 30 days of original receipt date. All returns are for credit via the original method of payment. All credits will be processed within 2-3 business days upon receipt of your product(s). Credits are the original purchase price less original shipping and in some rare cases a restocking fee. Customers are responsible for all shipping charges back to us.
We do not accept returns on used products, special orders, nor customized merchandise.
Sales tax will be added accordingly to all merchandise.
NON-REFUNDABLE REGISTRATION DEPOSIT
At the time of course registration (“Registration Date”), a NON-REFUNDABLE $100 FEE (“Deposit”) is paid to Maritime Institute to reserve your seat in a class. The Deposit is part of and applied towards the full cost of the course (“Course Cost”) and, if applicable, towards the cost of any course books mailed to you. There is a 24-hour grace period from the time of your enrollment: if you notify Maritime Institute within 24 hours after enrolling in a course that you request cancellation, you will be considered for a refund.
REFUND POLICY AND COURSE CANCELLATION
Course Cost is due by one (1) week prior to the course start date. If you have not paid the Course Cost by the due date, Maritime Institute reserves the right to remove your registration from that course. Your reserved seat in the course may be forfeited to another student if there is a Waiting List for that course.
If you cancel your course registration, you may request a refund of the Course Cost minus the amount of the Deposit. To be eligible for a refund, you must send an email to info@MaritimeInstitute.com at least one (1) week prior to the course start date, notifying Maritime Institute of the cancellation. Students that are no-show on the first day of class are ineligible for refunds.
If you cancel your course registration, the Deposit may be applied towards your registration in another course that is held within one (1) year of when that Deposit was paid. The Deposit cannot be applied to another course registration if Maritime Institute mailed you course books. The Deposit cannot be applied towards fees that another Student owes, nor towards the balance due for another course that you are registered for. After one (1) year, the Deposit cannot be applied towards registration in any course.
Maritime Institute courses are subject to cancellation by Maritime Institute at any point prior to the course start date for reasons including, but not limited to, lack of enrollment, classroom, equipment, or instructor availability. Maritime Institute is not liable for damages or penalties that may be incurred due to a course cancellation including, but not limited to, transportation and accommodation expenses, personal expenses, and lost revenues.
If Maritime Institute cancels a course that you are currently registered for, you may request a refund of the Deposit for that course at the time of cancellation. You may not request a refund of the Deposit once you reschedule to another date or apply the Deposit towards registration in another course.
Any incident of intoxication or possession of controlled substances (without a prescription) will not be tolerated. Possession of alcohol, controlled substances, or weapons of any kind upon the school premises constitutes a health and safety hazard to other persons and will be grounds for immediate removal from the course of instruction, without refund of any fees paid. Additionally, any unauthorized removal of school materials from school premises will be grounds for immediate removal from the course of instruction, without refund of any fees paid. Copyrighted material may not be reproduced without written permission of the Copyright holder.