JOB SUMMARY
As a Boat Tour Operator, you are responsible for ensuring a smooth, safe, and enjoyable experience for guests while providing exceptional customer service throughout various tours. As a Boat Tour Operator tours include the Undersea Sub Expedition, Glass Bottom Boat, Discover Two Harbors, and the seasonal Flying fish Voyage.

U.S. Coast Guard (U.S.C.G) Licensed Personnel exclusively handle the transportation of the vessels, emphasizing safety and enjoyment. With a focus on exceptional customer service and proficiency in a variety of tours, you will play a crucial part in delivering memorable and enjoyable maritime experiences for our guests.

JOB RESPONSIBILITIES
Job duties include, although are not limited to:
Safely operate and navigate the vessel, considering weather conditions and passenger safety.
Execute efficient mooring and unmooring procedures as needed.
Ensure compliance with maritime regulations and navigate according to established routes.
Oversee the maintenance and cleanliness of the vessel, conducting regular safety checks.
Coordinate with crew members and guests to facilitate smooth boarding and disembarking of passengers.
Monitor and manage fuel consumption, engine performance, and other operational aspects.
Communicate effectively with passengers, providing safety instructions and answering questions.
Take appropriate action in emergency situations, prioritizing the safety of passengers and crew.
Maintain proper documentation, including logs, incident reports, and required certifications.
Stay updated on maritime industry trends, regulations, and safety standards.
Deliver from memory an informative narrative to our guests about the island’s marine life, history and ecology as set forth in the approved tour script guidelines.
Other duties as assigned
PAY TRANSPARENCY

The pay scale for this position is $34.00 per hour.

The total compensation package is determined by work location and additional factors, including job-related skills, experience and education or training.

QUALIFICATIONS
50 Ton USCG Master Near Coastal Captain’s License
USCG merchant mariner credential endorsed as OUPV needed
Knowledge of USCG navigation rules
Boat handling experience
Excellent organizational and interpersonal skills
Ability to walk, climb, and descend pier ramps frequently in operational areas to perform assigned tasks
Adhere to DOT drug testing
Licenses and Certifications

FCC Marine Radio Operator Permit

USCG Merchant Mariner Credential endorsed with the following:

Master Near Coastal: With this type of license, you can operate commercial vessels of 25, 50 or 100 tonnages — the maximum — and take more than six paying people on board as long as you meet the requirements. A Near Coastal license allows you to operate inspected and uninspected vessels on inland waters and up to 200 miles off the U.S. coast.

WORK ENVIRONMENT/ PHYSICAL REQUIREMENTS

Our workplace is clean, lighted and ventilated with proper safety compliance.  Noise levels are considered medium and daily physical activities are considered moderate.  Employees must have the stamina to work long hours if assigned.  Hours and days of work may vary by position.  Most work tasks are performed indoors and outdoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be physically able to lift and carry heavy trays and equipment.  Up to 50 lbs. Also, you must be physically able to walk without assistance on various surfaces for an extended period of time. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.